Refund Policy

This Refund Policy applies to purchases from SkyVault, operated by SkyVault Interactive SIA (reg. no. 40203451987, VAT LV40203451987), Brīvības iela 103, Rīga, LV-1001, Latvia, and sits alongside your statutory rights as a consumer in the EU.

Right of withdrawal & digital content

Under EU consumer law you normally have 14 days to withdraw from a distance purchase. However, for digital content delivered immediately, you expressly request immediate delivery and acknowledge that you lose the right of withdrawal once delivery has begun. By completing a purchase and receiving your item, you give that consent — so successfully delivered cosmetics are generally non-refundable.

Failed or incorrect delivery

If an item did not reach your account, or was not what you ordered, contact us within 14 days. We will re-deliver it or, if we cannot, issue a full refund to your original payment method or your wallet.

Wallet top-ups

Unspent wallet balance from a top-up can be refunded on request before it is used. Once balance has been spent on delivered items, the delivered-items rule above applies.

Chargebacks

Please contact us before opening a chargeback — most issues are resolved quickly. Accounts with fraudulent chargebacks may be suspended.

How to request a refund

Email support@skyvault.gg with your account email, Minecraft username, and the order details. Approved refunds are processed within 14 days.